Frequently asked questions
We are very happy that you noticed our event and provide you some most common questions beeing asked by the participants of CR Moto events:
1. What is the procedure of reselling entry to CR Moto events:
- Important: You can transfer your ticket to any person, but when it is two days left till the start of the event you can sell only for the person who is riding in the same group as you.
- Firstly you have to check on our web in My events menu if there is a "Registration transfer" button. If you can see it, the you can resell your ticket. If there is no such button, then write us an email and we will make full return for you. Note: CR Moto has always right to buy the ticket from the participant returining full amount which has been paid.
- first of all new person (buyer) have to register to the event at our web www.crmoto.eu. Waiitng list if the event sold out.
- the person who is selling (seller) have to go to our web and Login. In My events meniu you fill find "Registration transfer" button under which you have to write buyer's email address.
- after changing the participant both persons (seller and buyer) will find changed the status of the registration in My events menu. Seller will have status "Canceled", buyer "Paid".
2. What is the cost of changing participant:
- it is free of charge until 2 days left to the event, or later, when prticipants make it on their own through our system. If the changes made by our staff or changing the group, then 50 eur fee aplies per one change.
- it is not allowed to sell single sessions or part of the day, you can sell only complete day or two.
3. When Can I enter the track before the event:
- usually you can enter the track from 7 p.m. day before the event starts. Please read an info about the vent.
4. Where can I find the pictures after the event? When it will be published?
- we post pictures free of charge on our FB page - CR Moto.
- usually it is being loaded at once after we receive it from photographer.
- we do not store more pictures in our PC's than it is loaded on our FB page.
- if you want higher resolution pictures, please contact the photographer which is usually noted in our album.
5. Can I cancel the event and get the money back?
Cancellations 30 days or more notice:
Full refund - credit note. Full refund is issued only after we receive an email from participant with the request.
Cancellations with less than 30 days notice:
No refund, no credit note. The only option is – Change of Participant. CR Moto has the priority right to purchase a ticket from the participant and can make it at any time.
6. Can I get voucher or use the money on the other events if I inform about that when less than 30 days left to the event?
If there are less than 30 days left to the event, the organizer does NOT accept returns of tickets, does not issue vouchers or transfer funds to other events. During this time, the participant can resell his ticket - check other questions.
7. I did not recieve confirmation about payment, can you send it to me?
Sometimes emails providers block our emails due to sensitve information we send in them (payment info). First what we recommend is to check your "Spam". If you did not find anything there, then you can check the status of your registration in "My events" menu on our web. If status is "Paid" then you do not have to worry abut anything and just come to the event. Unfortunately we can not send you confirmation one more time.
If you paid and do not receive confirmation right away, please give us few days to check the bank and note in our system.
8. What about COVID - 19
We are living with COVID already few years and it is not unexpected circumstances any more. Keep in mind that there may be some restrictions related with it. Standard cancelation policy applies for the events at this moment.
8. Where I can find my lap times after the event
During the event you can find all your lap times on https://lapbylap.eu. After the event you can find all the laptimes from all event on our web in My events menu.
9. How can I book boxes on CR Moto events
After you make payment please login to our web and go to My events menu. There you can find box reservation button, where you can reserve or cancel a whole box or a box place in collection box. Unfortunately, you can not choose the place in a box. It is being assigned automatically.
Prices of the boxes can be found on our web. Just click the name of the racetrack and all additional info is there.